Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you:

• Submit a consultation request or enquiry through our website contact form
• Contact us by email, phone, or WhatsApp
• Engage our Strategic OD Consulting, Destination Services, or Tourism services

The information we collect may include: full name, email address, phone number, company name, job title, and the nature of your enquiry.

We do not collect sensitive personal data (such as financial account numbers, passport details, or health information) through our website. Any such information required to deliver our services is collected directly and handled under a separate service agreement.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry or service request promptly and accurately
• Deliver consulting, destination, or tourism services as engaged
• Communicate service updates, timelines, and relevant information
• Improve our website and the quality of our service offerings
• Comply with applicable legal and regulatory obligations in Tanzania

We do not use your information for unsolicited marketing. We will not sell, rent, or trade your personal information to any third party.

3. How We Share Your Information

We may share your information with trusted third-party service providers who assist in delivering our services — including housing agents, immigration coordinators, school placement advisors, and logistics providers — strictly on a need-to-know basis and only to the extent necessary to fulfil your service request.

All third-party providers are required to treat your information with the same level of confidentiality we maintain.

We may also disclose your information where required by Tanzanian law, regulatory authority, or court order.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry data from website forms is typically retained for a maximum of 24 months unless an active service engagement requires longer retention.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website contact form is processed through Formspree, which employs industry-standard encryption and security practices.

While we take all reasonable precautions, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Cookies

Our website does not currently use tracking cookies or third-party analytics tools that collect personal information. Basic session cookies may be used to ensure the website functions correctly. These do not identify you personally and are deleted when you close your browser.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal obligations
• Withdraw consent for any processing based on your consent

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites, including our division site (serengetipremiermobility.com) and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Governing Law

This Privacy Policy is governed by the laws of the United Republic of Tanzania. Any disputes arising from this policy shall be subject to the jurisdiction of the Tanzanian courts.